About/FAQ's
About Us
BrewRunr is a hub connecting hungry and thirsty customers looking to have beer, wine, spirits and food delivered - instantly connecting to a professional delivery provider in your area! Customers select the food and drinks they want, optional gratuity for the delivery operator, and securely send money to the driver for them to pickup from a nearby liquor store and deliver the beverages in about 20-45 minutes! It's delivery on-demand!
Is this Legal? To maintain the legal integrity of this service, participating delivery operators are background checked and ID verified to confirm they are legal to purchase and deliver. All customers ordering through BrewRunr must upload a picture of their ID, agree to a Terms of Service, and present ID upon delivery. Because liquor laws vary by location, BrewRunr offers a white label service for delivery operators with knowledge of the liquor laws in their areas. BrewRunr provides a referral service and does not purchase nor deliver any alcohol; the customer agrees to send money directly to an independent driver, or directly to a delivery or retail partner with a delivery service. Drivers are legally obligated to make the purchase of food and alcohol within a licensed establishment. BrewRunr uses a secure 3rd party payment processor and is not the main record-holder in any delivery transaction. You can view an approval letter from a local municipality here. View our Legal Notice.
FAQ’s
How long does delivery take? Most deliveries take 20-60 minutes.
Is there a delivery fee? Yes, delivery operators will receive a delivery fee plus an optional gratuity.
What are the delivery hours? Delivery hours vary by location, but generally delivery providers are able to deliver as long as retail stores are open, or as long as the retail partner is open.
What if a liquor store does not carry a selected beverage? Delivery providers will call to confirm a replacement beverage of equal or similar value. On occasion, a delivery provider may have to refund the price difference.
How does the transaction work? You select your drinks, confirm your age, agree to a Terms of Service, and agree to send money to a delivery provider for them to purchase and deliver the beverages to you. Delivery providers earn from the delivery fee plus optional gratuity.
Do I have to present ID? Yes, you must upload a clear picture of your ID when you agree to send money to a delivery provider, and you must present that ID upon delivery as well. We maintain a strict, 2-step ID verification process. The person sending money to a delivery provider must be there to take the delivery.
Can I suggest a drink? Yes, you can suggest a drink by contacting your local delivery operator. We recommend delivery operators tailor their drink selection to local market demand.
What if no one is at the delivery location to receive the order? Beverages cannot be left unattended for any reason. If the person that sent money to a delivery driver to make the purchase is not home to take delivery, a $20 restocking fee will be charged. If no one over the age of 21 is present, the $20 restocking fee will be charged.
I’m sending money to a delivery provider, can I trust them? Our network revolves around the professionalism of participating delivery operators. For your safety, we use a 3rd party payment processor, delivery operators background check, age verify, collect insurance and vehicle information, and ensure their delivery drivers are courteous and well-trained. If there is ever a problem with money or a delivery provider, we'll quickly rectify the issue and you’ll be refunded immediately.
What Liquor stores and restaurants do delivery operators pickup from? Delivery drivers will pickup from a liquor store or restaurant in your immediate area to ensure they arrive in a timely manner.
What Payment processor is used? Delivery operators use PayPal to receive money, a secure and encrypted online payment processor. Neither BrewRunr nor the delivery operator or delivery driver will have access to any of your financial information. With PayPal, you can quickly send money.
What if a drink I’d like is not listed? Or what if there’s a problem sending a payment or a software issue? Drop us an email at BrewRunr@gmail.com. We’re fanatical about customer service and we'll take care of it!
What are your Terms of Service? You can view the terms here.